Frequently Asked Questions

Shopping & Orders

1. How can I place an order?

Placing an order is easy! Browse our collections, add your favorite items to the cart, and proceed to checkout. Fill in your details and complete the payment, and we’ll take care of the rest.

2. Can I make changes to my order after placing it?

Once an order has been placed, it may not be possible to make changes. However, if you contact us immediately at info@nelvay.com and we’ll do our best to assist you.

4. Where do you ship?

We currently ship within the United Kingdom. We are exploring future expansion to other regions.

5. What are your shipping costs?

Shipping within the United Kingdom is completely free.

6. How long does delivery take?

Delivery typically takes 6–9 business days:

• Order Processing: 1–2 business days.
• Shipping Transit Time: 5–7 business days.

7. How can I track my order?

Once your order has shipped, you’ll receive an email with tracking information. Use the tracking number on our website's trackingportal to follow your package’s journey.